Introducing Reco
Reco is the end user interface of Mobile reCell’s Recovery Platform. Reco solves an ongoing challenge for businesses attempting to recover corporate-owned smartphones, tablets, and laptops.
The average unsupported recovery project often fails or only recovers a small portion of the target devices. The underlying reason is the person with the asset is never prioritized.
To drive success, end users need simple, actionable guidance.
- Initial end-user communication: Initiated via automation or from within the Recovery Platform, customizable internal communication helps kick off the recovery process.
- Step-by-step guidance: Through an intuitive user experience, end users are given step-by-step guidance on what they need to complete. These self-service options reduce the support burden on customer IT teams throughout the recovery effort.
- Flexible recovery options: Reco can be configured with the appropriate IT asset recovery options fitting both user needs and company policies. These options include retail drop off, prepaid shipping labels, return kits, and employee purchase.