What is it, and why is it important?

Maintaining consistent and quality services for your device recovery program.

81% of companies view customer experience as a competitive differentiator.¹

How do you ensure your company receives the best quality and consistent services?

Many different certifications provide standards for organizations to follow and prove their dedication as they offer goods and services.A properly certified partner will ensure you receive the best device recovery solution possible.

What is ISO Certification?

ISO stands for the International Organization for Standardization. It gathers subject matter experts from around the world to develop international standards — documents containing practical information and best practices, to provide solutions to global challenges.²

Following them certifies a management system, manufacturing process, or documentation procedure has all the requirements for standardization and quality assurance.²

ISO standards exist in many different industries, from energy to medical to tech. They make products compatible, identify safety issues, share valuable solutions, and provide technological know-how and best practices.² Overall, ISO ensures quality, consistency, and safety by providing best practices and knowledge to an organization.

There are varying standards for different benefits and areas of focus:³

  • ISO 9001:2015 helps put customers first
  • ISO 27001:2013 protects your systems, data, and reputation
  • ISO 14001:2015 reduces your environmental impact

The three components of each certification:

  • ISO refers to the International Organization for standardization.
  • The second number classifies the standard by its focus.
  • The third number refers to the version of the standard.

ISO 9001:2015 is the certification for putting customers first, meeting the 2015 edition of ISO 9001. It is the best-known ISO standard, and it helps businesses and organizations be more efficient and improve customer satisfaction.⁴

The ISO suggests thinking of these certifications as formulas describing “an agreed way of doing something or a solution to a global problem.” ²

Why are ISO certifications important?

Holding an ISO certification ensures a business is a well-run, structured, and stable organization ready for growth.³This means your provider has proven they uphold the best practices set forth by the ISO.

ISO certifications not only ensure quality and consistency but provide many other common benefits:³

  • Increased efficiency
  • Reduced costs
  • Improved customer satisfaction
  • Reduced risks
  • Better management of employees

These standards are the wisdom of subject matter experts who know the needs of the organizations they represent — such as manufacturers, sellers, buyers, customers, trade associations, users, or regulators.⁵This expertise passes onto your company or companies you work with through the proper ISO certifications, promoting efficiency and growth while reducing accidents and preventing disasters.

“Mobile reCell processes devices under ISO certifications, ensuring our core promise to valued customers and partners alike: We promise to delight our customers while ensuring data security, capturing maximum value for retired devices, saving time for IT, and keeping devices out of landfills.”

– Michael Cook, Mobile reCell Chief Operating Officer.

Why you should partner with an ISO-certified company.

ISO certification proves an organization’s commitment to achieving objectives and increasing the credibility and customer confidence in products or services.³ However, they are often required, depending on the industry or intended customers.⁴

Organizations have to pay, recertify, and undergo audits for ISO certifications annually to ensure compliance with the standard(s). Sometimes companies even undergo training and/or restructure their business to comply with ISO certification standards.³

This all provides peace of mind knowing the company you are buying from or partnering with is serious about providing you the best products or services while preventing any risks and failures.

An ISO-certified partner for your device recovery solution.

When it comes to your device recovery solution, you want to ensure the proper ISO certifications are being followed so your company receives quality and consistent services while protecting your data security.

It is highly recommended any organization handling your corporate-owned devices be ISO 9001, 14001, and 27001 certified.³

  • ISO 9001:2015: Sets criteria for a quality management system based on a number of principles, strong customer focus, process approach, and continuous improvement.
  • ISO 14001:2015: Sets criteria for an environmental management system, ensuring effective, measured, and improved environmental impact
  • ISO 27001: 2013: Sets criteria for an information security management system, properly managing the security of assets, information, and intellectual property.

These three certifications ensure quality services, commitment to environmental impact, and protection of your company’s data security. For specific use cases, more certifications and standards may be required.

Pair ISO certifications with proper data-destruction standards, like NIST, and your company will maximize security and benefits when working with a device recovery partner.

Ensure you receive the best for your company.

ISO certifications provide standards for organizations to follow as they function, delivering quality and consistency while preventing accidents and failures.

Partnering with an ISO-certified partner ensures you are working with an organization that proves its commitment to achieving objectives and increasing its credibility and confidence in its product or services.

Mobile reCell provides the only software-driven solution for corporate-owned mobile device recovery. With ISO 9001:2015 (customer focus, process approach, and continuous improvement), ISO 14001:2015 (ensuring effective, measured, and improved environmental impact), and ISO 27001:2013 (properly managing the security of assets, information, and intellectual property) certifications, Mobile reCell enables a sustainable, secure, and automated path to repurpose, reuse and recycle mobile devices. Our proprietary software provides visibility and detailed reporting through the entire device recovery process — device shipment tracking, functionality testing, NIST 800–88-compliant data destruction, cosmetic condition grading, and reselling or recycling.


Want to Learn More?
Visit us at mobilerecell.com to learn more about a mobile device recovery solution for your company.

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Sources:

  1. Forbes. 50 Stats That Prove the Value of Customer Experience. https://www.forbes.com/sites/blakemorgan/2019/09/24/50-stats-that-prove-the-value-of-customer-experience/?sh=504e5dde4ef2
  2. International Organization for Standardization. ISO in Brief. https://www.iso.org/files/live/sites/isoorg/files/store/en/PUB100007.pdf
  3. ISO Quality Services LTD. Frequently Asked Questions. https://www.isoqsltd.com/faq/#:~:text=ISO%20certification%20is%20a%20seal,Organization%20for%20Standardization%20(ISO).
  4. Mead Metals, Inc. What Exactly is ISO certified? And Why Does It Matter? https://www.meadmetals.com/blog/what-exactly-is-iso-certified-and-what-does-it-mean
  5. International Organization for Standardization. ISO Standards are Agreed By Experts. https://www.iso.org/standards.html